This is what triggers me.
Do you choose for free shipping or the lowest prices.
Well, if you can choose, why wouldn’t you choose both. Free shipping AND the lowest prices.
It’s just that these two criteria doesn’t fit together very well.
SammyDress: Free Shipping or Low Prices?
The fashion store SammyDress has been on our top list of months now. This is merely because of the extremely low prices and very wide collection.
When you start browsing at SammyDress, you will find clothing and accessories for extremely low prices. Most products are can be found under 15 USD. If you are triggered by the low prices, SammyDress is a must start.
This week Alexis from Rwanda mailed me about the high shipping costs at SammyDress. He mentioned that he had to pay USD 350 for shipping on an order of USD 750. That’s almost 50% percent extra on shipping costs. I think that’s a lot. Especially if you see so many Chinese stores that offer free shipping.
Time to start an investigation.
Get 11% discount with coupon code: BUYCHINA11.
Use the code when you check out.
Ask SammyDress for an explanation
To get to the bottom of these high shipping costs, I contacted the pre-sale chat service at SammyDress. Unfortunately the sales-manager couldn’t explain anything. He said that international shipping from China is more expensive than local shipping. He didn’t know that many Chinese stores offered free shipping. He even suggested to buy at their competitors, if I wanted free shipping. The call-script this man had wasn’t sufficient to answer my questions. So he ended up with saying it was company policy.
Here’s the transcript:
SammyDress: Hi, welcome to Sammydress Pre-sale Live Support! I would be more than happy to assist you.
Me: Hello, I am surprised by the low prices at SammyDress but I was even more surprised by the high shipping costs. Can you please explain me why the shipping costs are so much higher at SammyDress than other Chinese retailers?
SammyDress: For products on our site, they are all made in China, with good quality and lower price. Our target is to provide our global customers with high quality products at competitively low factory direct prices. The more you buy, the more you save.
SammyDress: As with international shipping, the shipping fee should be higher than in your local country, hope you may kindly understand. If you like, you may choose some items with the “free shipping” mark, then you may enjoy free shipping by flat rate shipping.
Me: I understand, but why are the shipping rates at Sammydress so much higher than your competitors like ModLily (MartofChina) that offers free shipping? If I order for 800 usd the shipping rates are up to 400 dollars.
SammyDress: I have checked that site just now.
SammyDress: May be it is a local company for you. So they can undertake shipping cost for you.
Me: No, they aren’t. They send products directly from China to Europe (where I live). Many Chinese online stores use free shipping for their products.
SammyDress: Okay. You can also choose to place the order with them in this case.
Me: I didn’t want to offend you. I’m just trying to figure out why the shipping costs are so much higher. Not to place orders at your competitors. I have many clients who like the great prices at Sammydress but are bothered by the shipping rates.
SammyDress: Sorry, but I can’t help. It is our company policy. 🙁
I am not satisfied by this answer. So I have asked the same question at my partner contacts email. I’ll update this blog, when I receive an answer.
Free shipping, is it really free??
I know the reason why their shipping costs are so high, but I want them to tell it to me.
The main reason is that free shipping isn’t free. If you are triggered by ‘Free shipping’ you must be aware that free shipping isn’t free. Please refer to this previous blog: Is free shipping really free? for more information.
With a reversed engineer method I search for the same products on other Chinese stores. I excluded sites that aren’t Chinese, because these sites can be resellers from SammyDress. (I saw reseller prices that were more than 3 times as high as the prices at SammyDress!)
Let’s look at 5 examples:
First conclusion: SammyDress has always the lowest prices but you need to pay a lot extra for the shipping costs. The competitors that do offer free shipping, have higher retail prices. If you compare the total prices on single items, it doesn’t differ much.
And still, I’m not satisfied with the results.
SammyDress calculates their shipping costs based on the total weight. The more you order, the higher the total weight, the higher the shipping costs. Don’t be surprised if you must pay another 300 dollars just to get your 700 bucks orders shipped from China to your country.
I wanted to know what happens if I order large quantities of the same products.
Second conclusion: based on the next example is that the more you order, the lower the costs at SammyDress are. And even more if you choose the more expensive items.
SammyDress beats most companies with their low prices just because they do not calculate the free shipping costs in their retail prices. The similar products with free shipping are often higher priced. The shipping isn’t really free. You just don’t see the shipping costs.
- If you want the lowest prices, don’t be surprised with the higher shipping costs.
- If you want free shipping, don’t be surprised the products are higher priced.
It sounds obvious, but this case study proved that free shipping isn’t really free.
For SammyDress we conclude that SammyDress is still competitive with the other Chinese fashion stores. With smaller orders like 1 or 2 items the prices doesn’t differ much between SammyDress and their competitors. But when you order larger quantities SammyDress can become much more attractive.
How to get 11% discount…
Alexis gave me a great tip that can help you all. When you order larger quantities contact the store. Discuss with them about the shipping costs and ask for a discount. Talking to them can be very beneficial to the total amount you must pay.
The second options: Use the following SammyDress coupon code: BUYCHINA11. You will get 11% discount at SammyDress on all products, site wide. That’s higher than anywhere else! Just Click this link, and add the coupon code when you check out.
I love to hear what’s on your mind!
I really like to hear what triggers you most: low prices or free shipping?
Please do me a favor, scroll down to the comment box below and leave a comment for me. I love to hear what you are thinking. What are you looking for, low prices or free shipping. Or is it something else that triggers you?
And if you find this blog interesting, don’t forget to share it, press the Facebook like button and write a comment for me below.
Wishing you safe purchases online!
PS: The coupon code for SammyDress: BUYCHINA11 expires at December 31th, 2015.
PS 2: You can find much more coupon codes at my partnersite: BestChinaShoppingDeals.com