Importing products from China is fun as long as everything goes well.
But when your products do not arrive, the whole buying process can become very frustrating.
Just check online customer reviews. Most people complain that their products never arrived and that the company didn’t refund their money.
Well, this is all over if you follow the next 9 steps to handle disputes with Chinese stores.
What can you do if you do not receive your parcel?
- Take notice of your shop’s claim period. You can find this in the shop’s terms and conditions.
- Keep track of the date and claim period of your orders.
- Check the tracking information regularly (if possible). For larger orders and more expensive products, use a premium shipping method.
- After 4 weeks, write a polite note to the shop owner and ask if everything is okay.
- At least one week before the end of the claim period, write a more serious but friendly note to the shop owner and ask what he can do if you will not receive your order. Say you want to avoid a formal dispute because this will affect their ratings or publicity. The shop ship will probably reply that they will give you a refund or will send you the product again. They hate bad publicity, especially if it is not needed.
- If the shop owner refuses to solve the problem friendly, you need to make it formal. Some shops like AliExpress have a possibility to open a formal dispute. You can claim your money back. Otherwise send a formal complaint to the shop.
- Your bank or Paypal might reimburse you.
Some credit card companies give buyers protection on your online purchases. Check the terms and conditions of your credit card.
If you paid with Paypal, you have buyers protection, too. Paypal will give you the money back if you didn’t get the right product or if the product got damaged. You must claim your money within 45 days of the purchase. Check the Paypal Buyers protection terms for your country.
The knowledge that you can always get a refund will reduce the fear of losing your money. Be sure you understand the refund terms for your chosen payment system.
- If you still didn’t get your product and you lost your money, twitter daily your complaints and hashtag the #shopname till they respond. Most shops will respond very soon because they hate bad publicity. Keep it strictly business, like:Waiting for weeks now for my orders at #shopname. #shopname refuses to solve problem. Who has the same experience?
- If the store refuses to solve the problem, write a user review about this shop so that other users can avoid it.
Let’s hope it doesn’t have to come this far.
Please think about the following question.
Have you ever been in dispute with a Chinese shop because you didn’t receive your product? Which shop was it and did they solve it?
Did you check the refund policy of your bank or Paypal?
Please let us know in the comment box below and share your experiences.
I wish you a great journey through the online world of Chinese shopping sites!
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