• Editor Rating

  • Rated 4 stars
  • Excellent
  • 4/5 Avg. User Rating

  • Rated 4 stars
  • 9 Reviews

  • AliExpress
  • Reviewed by:
  • Published on:
  • Last modified: November 21, 2017
  • Price
    Editor: 85%
    User: 73%
  • Quality
    Editor: 85%
    User: 59%
  • Shipping Process
    Editor: 85%
    User: 59%
  • Customers Care
    Editor: 85%
    User: 65%

Review Summary:

AliExpress brings minimum orders as low as 1 item, buyer protection and express delivery with full tracking. AliExpress currently hosts more than 5,900 different types of products from over 44 different industries, including the following: Apparel & Accessories, Automobiles & Motorcycles, Mobile Phones, Computer Hardware & Software, Electronics, Health & Beauty, Lights & Lighting, Luggage, Bags & Cases, Security & Protection, Shoes & Accessories, Toys & Hobbies, Watches & Jewelry and Wedding Supplies.

What is AliExpress?

AliExpress is part of the Alibaba Group. AliExpress is a marketplace for Chinese manufactories and sellers.

AliExpress is not just one store, with a warehouse and their own customer support team. In fact it is not even a store itself. AliExpress has no warehouse and no customer support. You cannot buy anything from AliExpress. It is only a portal site to different Chinese stores.

This means you are dealing with different Chinese stores directly. These individual companies sell their products through AliExpress. These individual companies take care of the product handling, shipping and customer support.

AliExpress makes this interaction between you and a Chinese seller as convenient as possible. AliExpress has a very searchable product database. The site is translated in many different languages. AliExpress takes care of the payment methods, and has a 100% product guarantee!


Is it possible to write a real AliExpress Review?

When we write a review about any Chinese store, we focus on Quality, Shipping, Price and Customer Support.

Although AliExpress is not a real store itself, lets use these criteria to write this AliExpress Review.


Product Quality at AliExpress

The products are sold by many different companies. Sometimes you will find the manufactory, most of the times you will find Chinese resellers. Because of this you can find exactly the same products for different prices.

AliExpress Review - Steampunk CorsetFor example this Steampunk corset (my wife loves this style) is sold for $37.22 with free shipping, $26.95 and $12.18 paid shipping or $70 with free shipping.

(We bought from the second company and it was a success at Castlefest last week. The quality was very good!)

I suggest when you found a product you like, you search a little longer to see if you can get it for a lower price. This is very well possible.

Be aware that you can find a lot of fake products or remade products too. Some companies just copy the images from higher priced products and send you a cheap remake. Be sure to check the user reviews at AliExpress too.


Shipping by AliExpress

The individual companies take care of the shipping process. When you buy multiple products, you will deal with multiple stores. Most of the times, all products are shipped separately.

Depending on the store, some products will arrive within 8 days. Some products from the same order will arrive after 4 weeks. It’s always a guess, but…

AliExpress Review wrinkled hatAliExpress takes very good care of the support behind the shipping process. If you haven’t got your products after 30 days, AliExpress sends you emails that you must contact the seller or start a dispute. See below.

Last month I ordered a hat for the same festival as mentioned above. It arrived all wrinkled by the shipping process and it was useless. I had to buy a new hat.

I contacted the seller and asked for a refund. (if you start a dispute immediately, they get annoyed, because a dispute lowers their ratings). I can still start a dispute and I’m 100% certain I will get my money back. That’s pretty relaxed!


Prices at AliExpress

The prices at AliExpress are very competitive. This is because the different sellers compete with each other on the same portal (AliExpress). You will find many temporary discounts and you can use this to find the lowest or best price.


Customer Support and Buyers Protection by AliExpress

AliExpress review - customer support - money back guaranteeHere comes the biggest question in this AliExpress Review!

How can a company that is not a real shop, give great customer support without their own customer support team?

The customer support at AliExpress is built on creating the best user experience and give you a 100% buyers protection.

  1. They offer an immense large database with all kind of products.
  2. The prices are competitive because individual Chinese sellers compete with each other on the same site.
  3. AliExpress takes care of the payment process. The seller doesn’t get your credit card info. Only AliPay (also a AliBaba company) has your info. This is very secure because you never need to give you credit card info online again.
  4. AliExpress uses Escrow. This means that when you buy a product, you pay to AliExpress. They deposit the money temporarily. Only after you have received the product and are satisfied, the seller gets his money. If you re not satisfied, you can ask a refund, and AliExpress will give it to you. Not the seller! This is a very good buyers protection. The seller will do anything to get you satisfied!
  5. If the dispute time comes to an end, AliExpress sends you emails that you must take action towards the seller.
  6. All communication with the sellers is done within the AliExpress interface.
  7. If you are not satisfied, you can always get your money back! And that’s the biggest advantage!

The back site of AliExpress is that they do not accept PayPal. PayPal is a competitor to their sister company AliPay. I hope this will change one time.


Selecting a store at AliExpress

When you buy at AliExpress the customer support from the individual companies will differ. That’s why you must look at the seller ratings on the right site of the screen.

Aliexpress reviewHere you find the store name (here ‘To see the world’). Below the name you find the average feedback score in percentages an with and the diamond score.

The diamond score is the sum of all Star Ratings. These scores have been converted into points.

  • Conversion: 5 Star or 4 Star Ratings = +1 Point
  • 3 Star Ratings = 0 Points
  • 2 Star or 1 Star Ratings = -1 Point

For this store ‘To see the world’ this means that they have at least 841 more positive reviews than negative feedback.

Check this seller rating before you buy anything. When their rating is high, they will do everything to keep you satisfied!


In conclusion

AliExpress is a leading store for products from China. You are dealing with individual resellers and AliExpress takes care of all processes like, payment, customer support, disputes.

The prices at AliExpress are very competitive. On site and compared with other online Chinese stores.


Write your own AliExpress Review!

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Founder of StartBuyingInChina. It all started as an hobby. I liked to categorize the few Chinese stores I knew. After 6 years over 150 blogs were published. I created a wonderful online course about Safe buying online in China, and served over 1.000.000 people. Thank you for being here!

    10 replies to "AliExpress Review"

    • mike4

      modest china site

    • Jimmy4

      For everyone that writes really bad reviews for Aliexpress, do know that you are dealing with a multitude of different sellers and not Aliexpress as a whole…so a bad review should only be for a specific seller or sellers. I’ve been buying from Aliexpress and eBay for years now and in that time-frame, only had about a handful of minor disputes with positive outcomes (whether full refund or partial or replacement). The only negative I have for ALL the sellers is the shipping process; since I am in a U.S. territory, although I am located 90% closer to Asia, my package must make its way to the continental U.S. mainland for inspection before coming all the way back to Oceania and delivered to my home.

      Otherwise, Aliexpress is my #1 place to shop for items that can be found on eBay as well, but for a fraction of the cost.

    • cyrille5

      The best online shop and the Buyersprotection is great

    • Ann Smith2

      I am at present dealing with 2 dispute process both from Aliexpress regarding the clothing I purchased in July 2015. I have been offered a partial refund which I am not happy with as both items were a) not as on the website and also smaller than the measurements I provided. I had a dress made and it was too small even though I gave specific measurements which has disappointed me greatly as they were for a birthday next month. In saying this I have had no trouble previously and have found all goods to be of good quality and arrived on time.
      I think that by shopping around through Aliexpress you can find some really cheap items but after this episode I am very wary of what I buy as it is annoying to have to go through the dispute process and have a happy outcome for all parties.
      I am still waiting to hear what each of the sellers offer but they have said for my benefit I do not have to ship the goods back because the shipping is way to expensive and for that I am grateful, but want a fair price for their mistake ….not mine. Happy shopping and good luck with your purchases.

    • Segun5

      Best online store ever!
      But can also be the worse ever for others, if you do know the tricks of shopping on Aliexpress.

      • Jiya4

        hi can you help me to learn tricks.

        • Boris

          Hi Jiya, there are many tricks found on our site. Just stay with us and you will learn a lot.

    • Yetta4

      I love aliexpress, they have a great app also!

    • bruce4

      Wide variety and great prices. Buyers protection is great!

    • eva4

      very good communication, good experiences with money back, I like this shop

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