Category: Tips & Tricks

9 steps how to handle disputes with Chinese stores

9 Steps to Handle Disputes with Chinese Stores

Importing products from China is fun as long as everything goes well.

But when your products do not arrive, the whole buying process can become very frustrating.

Just check online customer reviews. Most people complain that their products never arrived and that the company didn’t refund their money.

Well, this is all over if you follow the next 9 steps to handle disputes with Chinese stores. Continue reading 9 Steps to Handle Disputes with Chinese Stores

User questions and answers december

User Questions and Answers

Hi! It’s time to do a new User Questions Blog for December!

In case you missed the previous Q&A’s… April edition and the May Edition and October edition.

BTW we have many questions from our Nigerian readers.

Shipping Costs from China

Is free shipping from china really free?Livungthung asked: Are there any Electronic websites, that does not have a free shipping included? Since shipping price differs from country to country, while most website that provides free shipping has a standard price on the product irrespective of any country. While I believe closest country will have a shipping price benefit.

Interesting question. It is true that free shipping is calculated on the average costs a company makes for their shipping costs. For many countries the shipping costs are the same.

There are probably store for electronic products that do not offer free shipping. You can check the 100 Chinese stores here, see the free/paid logos.

For more info whether free shipping is more or less interesting than paid shipping, check this blog about free shipping at SammyDress.

Trusted Stores

Bjorn Asked: Like to hear about these entrepreneurs from Global Sources Magazines, are they to be trusted, and they usually deceive people?

I haven’t dealed with Global Sources ever. It’s a b2b marketplace for what I can recall. This means you are dealing with individual sellers through this site. Like the Alibaba sites. If anyone has experiences with this site, let us know!

Olebeletse asked: Kindly check if is real?

This is another b2b store. If you need larger quantities, this store might be yours. But also, I have no experience with them.

Duty Costs

Vladimirs asked: How can I get my tax and duties refunded from Lightinthebox? When I ordered from you I bought Insurance.

This is an interesting question with a hidden layer. Vladimirs says: When I ordered from you. Well, I do not sell any products, so you cannot order from me. Maybe you were thinking you were responding to Lightinthebox?

Anyway, I wrote a blog about this a few months ago: Lightinthebox pays the duty costs.

Lightinthebox pays the duty costs


Chinese Language

chinese_symbols_for_help_outBrown from Nigeria wrote: I want to ask since you are residing in China what are the quality tablets, smartphone and phones some one can import from China. Or do you advise against importing such from China.

Secondly sir, I have heard that that products are cheaper on such portals as and but the write ups are in Chinese. How can somebody who is not a Chinese  negotiate on these sites? How come you’ve never mention these portals in your blogs? 

Well, I’m not a resident in China. I live in the Netherlands and have never been to China (yet).

I wrote many times about importing electronics from China. First, do not go for non-Chinese brands. You cannot find them for low prices in China. If you want to know about ordering phones, please see this blog series. Or check my ebook for the Ultimate Buyers Guide for Chinese Smartphones.

taobao guideYour second question about 1688 and Taobao. I did write about them. Check this: Taobao the undiscovered country


Amos asked: How are Chinese stores able to communicate with us in English especially smaller stores and stores in Aliexpress? Do all of them learn to speak English? Since about 99% Chinese is spoken in the country.

I think you answered your question yourself. Yes sales people need to learn to speak English. But…. If you communicate with small stores, do not expect that they speak English very well. Sometimes you must guess what they mean.

Cheap Prices

aliexpress-logo200Henri asked: Hi, I am from Nigeria and really interested in buying stuff from China and selling them over here. But I noticed things are not so cheap in AliExpress anymore. When I convert the prices, it’s exactly what is sold or a little less than what is sold in Nigeria. So how do I make profit? I have heard of 1688. Have you used the site before?

Yes, I noticed increased prices too. The more people buy from China, they higher the demand, the higher the prices. But…. AliExpress is a marketplace and many stores compete with each other on AliExpress, so if you search well, you will find the same products for different prices.

To resell products, it is good to buy in larger orders or more directly from sellers. I heard people who contacted the sellers in AliExpress and discussed to close the deal directly. Only do this if you trust the seller!

For 1688, see above. 1688 is a marketplace like Taobao and you need an agent to buy there or you learn Chinese…

Nigerian addresses

Samson asked: Please I’m having this problem of ordering for my goods.. It’s always saying my billing address is not correct with my Nigerian address. Can you help me out please?

Many people have problems with their addresses in Nigeria. I don’t know what the problem is or where you live. Is it possible to use well known post address? Like the local post office or grocery store? Maybe one of our Nigerian readers might help you out?

What is your question?

I hope you liked it!

If you have any question you like to be answered, please leave a comment and I’ll add it to the next update!

Have a nice week,


Black friday 2015

Reminder: Biggest Black Friday Sale

Tomorrow will be the day! It’s Black Friday weekend.

This Friday 27th of November will be Black Friday. This day and the coming weekend, most stores will come up with huge discounts on most products.

If you are planning to buy some products from China, this weekend will be your best shot!
BTW I wrote about Black Friday last week, check this out, if you missed it. Continue reading Reminder: Biggest Black Friday Sale

More Chinese stores …

We have over 100 stores listed on our sites. Real stores that would send you your products as they promise.

Being on our list, means that it is a tested store. It is pretty safe to buy in this store.

That’s why new stores ask to be listed on our site. Even non-Chinese stores asks to be listed.

This week I like to..

Which store do you want to be added on our list? Continue reading More Chinese stores …

reversed engineering tools

Reversed engineering for fake Chinese sites

There are many possibilities to reveal fraudulent Chinese sites.

If you still doubting on whether a site is fake or real, check out this blog: Avoiding Fake Chinese Sites. It has all the info you need.


Today I like to reveal one of the techniques I use a lot. The reversed engineering technique.

This tool can help you with a lot of great stuff. Continue reading Reversed engineering for fake Chinese sites