- DHGate
- Reviewed by:
Review Summary:
DHgate.com is the world's leading B2B online trading marketplace for goods manufactured in China, serving the world's small and medium sized businesses since 2004.
DHgate.com is the world's leading B2B online trading marketplace for goods manufactured in China, serving the world's small and medium sized businesses since 2004.
2 replies to "DHGate Review"
I ordered three suits from DHgate. I specified sizes. Two of the suits were small enough for a child. I’m finding the process for returning them complicated and frustrating. First, I’ve had to submit a request, with “evidence.” I got back several rounds of arguments from the Chinese manufacturers. The language barrier made these exchanges even more challenging. They insist I got what I ordered, and refuse to accept returns for a refund.
Now, I’m told that I can ask DHGate to mediate, but I have to wait until a specified amount of days have passed. I ordered these suits as options for a wedding I’m attending. It’s already too late to replace them with the right size. I had to shop elsewhere.
I’m fairly skeptical that the process will end in my favor. It looks likely I’ll have to eat the expense. I strongly advise shoppers to avoid this company.
Sad to hear your story. DHgate is a marketplace like AliExpress where individual Chinese companies offer their products. So you must deal with their customers care and unfortunately this isn’t always that good…
I agree with you, you need another solution for now. Maybe you will get a refund later. Good luck