• Editor Rating

  • Rated 4.5 stars
  • Outstanding
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  • DHGate
  • Reviewed by:
  • Published on:
  • Last modified: November 21, 2017
  • Price
    Editor: 80%
  • Quality
    Editor: 80%
  • Delivery
    Editor: 95%
  • Support
    Editor: 90%

Review Summary:

DHgate.com is the world's leading B2B online trading marketplace for goods manufactured in China, serving the world's small and medium sized businesses since 2004.

    2 replies to "DHGate Review"

    • Michael Kostroff

      I ordered three suits from DHgate. I specified sizes. Two of the suits were small enough for a child. I’m finding the process for returning them complicated and frustrating. First, I’ve had to submit a request, with “evidence.” I got back several rounds of arguments from the Chinese manufacturers. The language barrier made these exchanges even more challenging. They insist I got what I ordered, and refuse to accept returns for a refund.

      Now, I’m told that I can ask DHGate to mediate, but I have to wait until a specified amount of days have passed. I ordered these suits as options for a wedding I’m attending. It’s already too late to replace them with the right size. I had to shop elsewhere.

      I’m fairly skeptical that the process will end in my favor. It looks likely I’ll have to eat the expense. I strongly advise shoppers to avoid this company.

      • Bastiaan

        Sad to hear your story. DHgate is a marketplace like AliExpress where individual Chinese companies offer their products. So you must deal with their customers care and unfortunately this isn’t always that good…
        I agree with you, you need another solution for now. Maybe you will get a refund later. Good luck

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