There are two really different kinds of online Chinese stores. One is the store that sends you the products themselves. The other is nothing more than a virtual market place: the online shopping malls in China. For example AliExpress.
When you deal with an online market, how can you be sure that the service is great?
This weekend I was with my wife and two daughters in Lille, France. Althought Lille has a wonderful museum, le Palais the beaux arts, my wife told me we would go shopping!! That’s what happens with 3 women and one man in one house…
Lille is a real shopping city. There are many streets with al kinds of stores.
But there is one shopping mall I like to mention: Galeries Lafayette. And this is not because it is that good…
Galeries Lafayette and no smile…
Galeries Lafayette is a store with all kind of very expensive products like Gucci, Armani, Rolex, Ray Ban and a lot more of these names. The store is an open space divided in small little sub-stores. All sub-stores have their own personnel.
BTW I have no clue why people want to spend so much money on normal stuff. I Just don’t understand why you should pay 250 Euro or USD 280 for a pair of blue plastic sunglasses for you kids. Just because the name Ray Ban is printed on it…??
What was most disturbing, the place was not crowded at all. It was pretty empty. And the personnel looked bored and were waiting for something to happen. How comes!
It was not me being treated with courtesy by the personnel. It looked like it was a favor that I was allowed to walk there…
In just a few minutes we went out side. This is not my world…
AliExpress, the biggest online shopping mall
When you want to buy online from China, at one day you will visit AliExpress.
AliExpress is this shopping mall where all kind of Chinese manufactories and little stores sell their products. It’s a big market place. And every seller tries to win your favors with their low prices, special offers, competing on the front page of AliExpress.
When you buy at AliExpress you need to keep in mind that the perfect customer support you got one day, doesn’t mean this will be good the next time. And visa versa. It totally depends on the reseller you are dealing with.
And that’s why I always try to contact the seller before I purchase something at AliExpress. (If it is worth the trouble).
A way to see whether a store at AliExpress is good or not, is with the review column on the right side. Here you can find the store name ( in case ‘To see the world’). Below the name you find the average feedback score in percentages. And the diamond score.
The diamond score is the sum of all Star Ratings. These scores have been converted into points.
- Conversion: 5 Star or 4 Star Ratings = +1 Point
- 3 Star Ratings = 0 Points
- 2 Star or 1 Star Ratings = -1 Point
For this store ‘To see the world’ this means that they have at least 841 more positive reviews than negative feedback.
When you would buy something at AliExpress, this store would be a great store to use. They will do everything to get you satisfied!
And that’s how I use AliExpress and will visit again and again. Something I cannot say from Galeries Lafayette. I’m curious what would happen if the manager would add a rating service to the sub-stores of Lafayette??
I love to hear if you have bought at AliExpress too and what were your experiences? Do you look at the store ratings?
Wishing you safe purchases!
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